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Common IT Problems That Are Easy to Miss

Though most tech-related issues are easy to spot, what your team may not realise is that some problems are, in fact, people-related as well. If you’ve spent a fortune on the latest and greatest technology but haven’t been able to use them productively, it may be time to outsource IT support. But first, let’s take a look at some hidden issues that might be affecting your workplace productivity and how…


Dragisa Matovski Jul 06, 2020 Advice 4 Minutes

MSP 101: Why Outsourced It Services Is the Best Option for SMEs

The difficulty with starting up a business is having to handle the back-office tasks as well. While basic infrastructures are enough to get your company started, they won’t do well for your business in the long run. As your business gets bigger, you will need better support and management—especially when it comes to your IT support.Your IT infrastructure is vital to running your operations smoothly, which is why it pays…


Dragisa Matovski Jun 25, 2020 Advice 4 Minutes

Why Your Business Shouldn’t Be Afraid To Change IT Suppliers

Growing your business and getting ahead of the competition in today’s marketplace requires you to keep up with the fast advancement of technology. Many businesses don’t have the means to bring on a highly-skilled IT department, leaving them with one appealing solution: partnering with a services supplier specialised in the field of information technology (IT).Hiring in-house, full-time IT experts often sound like the best-case scenario, but this can often get…


Dragisa Matovski Jun 18, 2020 Advice 4 Minutes

Why IT Service Management Is Important – What to Know

Every business relies on IT in some capacity, and whether you know it or not, you have implemented IT service management (ITSM). Let me give you a scenario; A new sales employee joins your company, what do they need to perform their job, and how do they get it? That process you follow, it’s a service delivered by the business. Is it one you’ve consciously developed to meet the business…


Dragisa Matovski May 20, 2020 Advice 4 Minutes

Travelex cyber attack – what happened and why it’s relevant to SMEs

Tl;drSodinokibi requires administrative privileges to run; the ransomware uses either the logged-on account (if it’s an administrator) or escalation via CVE-2018-8453.Best mitigation is to follow good security practices;Don't log in with an administrator account, use UAC to escalate privileges on a per-user basisMicrosoft has provided a patch for CVE-2018-8453. Ensure you’re installing all Windows Updates.Travelex Cyber AttackAccording to a 2019 survey conducted by Datto, 1 in 5 SMEs fell victim…


Sam Vesey Jan 09, 2020 Advice 4 Minutes

Configuring ‘Out of Office’ replies with Office 365

With the festive season just around the corner, most of us are settling down for a well earned break over the holiday. Just picture it now, it's Friday and you're heading out of the office until the new year. You get home and realise you've forgotten something, out of office replies... But don't worry, we've got you covered! We've created some simple step by step guides to get you set…


Sam Vesey Dec 18, 2019 Advice 3 Minutes

Do you use Office365? Have you used the message encryption feature?

Do you ever send information that you'd like to ensure only the intended recipient can read? If so, this is the blog post for you! We're going to explain why you should consider encrypting email content and just how you can implement it. If our content is useful to you, we’d love to hear about it, make sure you subscribe to our newsletter for instant access to all our content…


Sam Vesey Dec 10, 2019 Advice 8 Minutes

The most important question you’ve never asked. Service Vs Product?

SME's come in many shapes and sizes, just as true of an Accountancy Practice as an IT Provider. Whilst on the surface it appears there isn't much that separates two SMEs in the same sector, we all know that couldn't be further from the truth. So, why am I writing this? I want to break down what we at bzb IT define as "Product vs Service", specifically how it can…


Sam Vesey Nov 28, 2019 Advice 6 Minutes

Why you need third party management from your IT supplier

Supplying great IT services isn't just about technical skill and a pleasant demeanor during individual cases raised, although they are important! Every IT supplier worth their salt needs to have their clients back, guiding them through the maze that is IT and third party management is the most effective way to display just that.What is third party management?All businesses have operational processes outside of what their IT provider should reasonably support,…


Dragisa Matovski Nov 05, 2019 Advice, Company News 3 Minutes

5 Cyber Security tips for your business

As with most things in life, one size doesn't fit all when it comes to Cyber Security strategy.  It's often difficult to know where to start with this topic, mainly due to the mountain of information available and the fact different advice is relevant in each individual case. Our tips here are just quick snippets that every business should, at the very least, consider but they in no way substitute…


Sam Vesey Aug 21, 2019 Advice 5 Minutes