29th July 2020 Advice 8 Minutes

IT support services are invaluable and typically get utilised day-in and day-out. While office technology and communication services can often run into hiccups, those who are not exactly well-versed in the language of computers can have a difficult time. The thing is, not all of these issues are difficult fixes, and some can even be done by just a quick search or by pressing a button or two.

While it is good to have an IT support service for your business, we realise for some this isn’t always feasible. At bzb IT, we receive a plethora of these common problems and have written this to give users an idea of how to fix them. As always, the advice we give to our end users is a starting point, in some instances there’s no replacement for professional skill.

Blue Screen Of Death

The dreaded Blue Screen of Death (BSOD), 9 times out of 10 it’s a driver issue. Did you recently install a new printer, webcam or other peripheral device? Start with physically removing the device and installing the latest drivers from the vendors website before reconnecting. If that doesn’t fix it, make sure your device is up to date with Windows Updates. Our next port of call would be reverting Windows but at this point, I’d be looking for professional help, it’ll save you time in the long run.  

Printer Isn’t Working

Printers are fiddly things and to know the basics is a great starting point for any end user. Normally jobs pile up due to communication issues (the device is in standby or simply offline), once you’re sure the printers online you can refresh the queue, restart the spooler services or sometimes just rebooting your machine will do all of the above for you. If the device isn’t online, check the wireless or wired connection and print a network status page. Anything further than that, you may require a computer and printer driver update, which IT support can help with.

There Are Odd Noises From Your Computer

Stop the computer and switch it off immediately, because this may be a sign that there is something overheating due to blockages. Check if any liquid spilled as well, because these can cause damages that can cause shortages and be deadly if left unattended.

Slow Internet

Sometimes, the internet isn’t slow, and it could just be your computer. Run a speed test using speedtest.net to check if it is indeed the internet affecting your experience. If the speed test seems fine, scan your computer for viruses and spyware, as these are common issues that lag a computer. You can always check task manager for the processes that are stealing all your resources (I’m looking at you Google Chrome), if you’re finding that the disk is utilised we advise two options. Option 1, run a repair by using “sfc /scannow” and “chkdsk /f /r” in the command prompt. Option 2, replace your traditional HDD with an SSD, we promise you won’t look back!

Cannot Connect To WiFi

A common issue is when the internet’s password was changed without you knowing, so try to disconnect and forget the network, and reconnect again to see if it has changed. Perhaps the router has been switched off, so try plugging it in and turning it on again. If the WiFi issue persists, you may need a driver update—a job your IT people can help with!

Difficulties Logging In

Sounds stupid but best place to start is ensure you’re logging in to the correct account. We normally take the username for granted but someone could have been on your machine since you last used it. Check if caps lock is on because passwords are case sensitive and require 100% accuracy. 

If you’re connecting to a corporate network it’s possible that your machine needs a connection to log you in. Make sure the ethernet cable is connected to your machine and if your machine is wireless, you can connect to a wireless network from the login screen if needed.


Computers can sometimes go awry and a basic level of proficiency can get you far. If you find that you require the help of a professional team to assist you in basic troubleshooting or anything that is confusing about computers, outsourced IT services can be of great assistance at a realistic cost.

If you have issues that persist and are causing you a great deal of stress with your computer, bzb IT are Bath’s premium IT solution providers and can help you with your recurring problems. Don’t allow yourself to waste time toying with confusing settings that can be damaging to your system and contact us immediately for quick assistance.

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