10th September 2020 Advice 6 Minutes

Regardless of the industry, every business today depends on some form of Information Technology (IT) infrastructure to do research, interact with employees and clients, and even perform day-to-day operations. 

Some small businesses make do without an actual IT department, preferring instead to have one person handle all the basic “computer stuff” that they might face. Usually, one member of the team who is more knowledgeable than the rest will do the research, diagnosis, and troubleshooting of any IT-related issue that may come. 

While this setup can work when you’re still starting out, this is ultimately not sustainable and may even hamper your business operations. Sooner or later, you will need to get or outsource your IT support needs to keep your business going.

Here are five reasons why your business needs your own IT department. 

1. Technical Support

Back in the day, 90% of the IT department’s job was to make sure that the printers were running and that everybody could log in to their computers. Nowadays, with technology progressing rapidly in less than a decade, the IT support personnel’s job is much more complex. 

While misbehaving printers are still keeping IT specialists busy, there is also the task of troubleshooting every hardware and software issue that may be encountered by both employees and customers alike. 

Contrary to popular belief, troubleshooting is a complex process that begins with diagnosing whether an issue is really a technical problem or more of a user issue. Regardless of the root cause, a good IT support team should have the ability to solve IT-related issues as quickly as possible. 

2. Data Security 

Regardless of your industry, every company needs to protect its data. At some point, your data security needs will exceed that of simple common sense file organisation. Eventually, you will need a full-fledged IT support department to make sure that your data is safe from malware, viruses, hackers, and even well-meaning, but unknowingly dangerous, employees who are not well-versed in data security. 

Not only can stolen data compromise any trade secrets or customer information that you have stored, but you can also be held liable by government regulators, such as the Information Commissioner’s Office, for failing to protect sensitive information entrusted to your care. 

3. Implementation and Management of IT Infrastructure at Scale 

Every business with more than a few employees has an IT infrastructure of some scale. The more your company grows, the bigger the infrastructure you’ll need to keep your business processes and workflows streamlined and efficient. 

IT support can help make sure that you don’t underspend or overspend on necessary hardware and software solutions, such as computers, printers, and internet connection plans. As your needs grow, an experienced IT department can even help you decide whether it would be worth investing in more advanced technology, such as cloud computing and off-site data storage. 

4. Business Continuity 

In the face of any calamity that threatens to impair your business operations, an IT department can help restore your business functions as well. For example, during the earliest days of the COVID-19 pandemic, IT departments around the world were responsible for making work from home solutions possible while ensuring that the level of data security was maintained. 

5. Keeping up with current technology 

With the way technology has been progressing, you never know when and where the next big disruption will start. An IT department can be directed to be on the lookout for emerging technologies that may help you get ahead of your competitors. 

If you want to disrupt your industry the way Uber did for transportation or Airbnb did for the hospitality industry, then you’re going to want to hire a professional IT department to help you out.


In this technologically-driven day and age, an IT department can be just as important as accounting, human resources, or even operations. In fact, the chances are that all those three departments may be depending on your IT to work efficiently. However, if you don’t have the resources but need the services, you can always outsource your IT support needs. 

Are you looking for outsourced IT services in Bath to help your business out? BZB IT is an IT company based in Bath that specialises in delivering outsourced IT solutions for businesses in the UK. Our dependable IT professionals are fully equipped with the technical knowledge and experience to help your business reach better heights. Contact us today to learn more about how we can help you.

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