Practically, what does the service look like?
Our service is split into two cohesive sections, an allocated IT manager and service desk. The former is responsible for building a partnership with your key contacts and guiding your IT strategy over the long term. Whilst the latter is responsible for efficiently solving time critical incidents and service requests as and when they occur.
What can we expect from your allocated IT Manager?
A relationship you can depend upon. Our account managers guide you through everything IT, helping you get the most from your new IT department. We perform onsite quarterly business reviews, developing your strategy and adapting our service to meet your evolving business needs.
How and when do we need the service desk?
Our service desk is split into pro-active and re-active. Pro-actively, each asset we manage on your behalf has an agent installed which reports relevant metrics back to our team, raising problems before they develop into incidents. Re-actively, you can contact our service desk between 08:00 - 18:00 where our experienced team of experts will be available to assist you with any IT problems you may have.
I'm interested but worried about switching, how does that work?
If you've already outsourced your IT then it couldn't be easier. We provide a free period of overlap between our service and your current incumbent to ensure you're still in contract whilst we're obtaining the requisite information. Nothing is required on your part other than authorisation to contact your current provider on your behalf.
Will there be any form of outage during the switchover?
No, outage isn't required during the switch-over process. We take over management and perform an audit during the transition period. Anything that can be resolved swiftly is planned and implemented, anything that requires change will be reported to you. All of this is completed with the premise of shoring up your infrastructure.
What commitment are we making when signing up?
All our support contracts are fixed fee, unlimited service. We're positive that we'll repeatedly win your business and therefore contracts are for an initial term of 6 months and 30 day rolling upon expiry.